What are cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help websites remember your session, authentication state, preferences, security information, and other settings that improve usability and protect the platform. Similar technologies may include pixels, local storage, session storage, log files, and device or browser identifiers.
Why we use cookies
We use cookies and similar technologies to:
- Maintain secure homeowner, provider, and admin sessions
- Support login, authentication, account access, and authorization
- Remember estimate workflow state and basic user preferences
- Protect forms from abuse, spam, fake signups, and automated submissions
- Support provider lead balance, billing, and deposit workflows
- Improve estimate forms, provider dashboards, and platform performance
- Detect errors, failed requests, security incidents, and suspicious activity
- Analyze aggregate usage patterns and improve the user experience
Types of cookies we use
| Type | Purpose | Required? |
|---|---|---|
| Authentication | Maintain logged-in sessions for providers, admins, and other account areas. | ✅ Essential |
| Security | Help prevent unauthorized access, spam, fraud, fake signups, abuse, and form misuse. | ✅ Essential |
| Estimate workflow | Support estimate forms, photo upload flows, selected options, and session continuity. | ✅ Essential |
| Provider portal | Support provider dashboards, service areas, lead views, billing pages, and account settings. | ✅ Essential |
| Preferences | Save UI settings, form preferences, and basic site behavior. | Usually essential or functional |
| Analytics | Measure usage patterns, diagnose issues, and improve the platform. | Optional where required by law |
| Payment-related | Support secure payment, deposit, fraud prevention, and checkout workflows through payment processors. | Required for payment flows |
Provider portal cookies
If you use the provider portal, cookies and similar technologies may be used to keep you signed in and support account-specific workflows.
- Provider login and authentication sessions
- Provider dashboard access and account security
- Service area, lead detail, dispute, and billing page access
- Lead balance, deposit, and payment workflow continuity
- Spam, fraud, and unauthorized-access prevention
Payment-related cookies and Stripe
Providers may be able to make lead balance deposits through Stripe or another payment processor. Payment processors may use cookies, scripts, device data, fraud-prevention tools, or similar technologies during secure checkout flows.
- We do not store full credit card numbers on our servers.
- Payment processors may use cookies to support checkout, fraud prevention, payment security, and regulatory compliance.
- We may receive payment status, payment identifiers, checkout session IDs, payment intent IDs, and related transaction metadata.
- Disabling payment-related cookies or scripts may prevent provider deposits from working properly.
Analytics technologies
We may use analytics technologies to understand:
- Page visits and navigation patterns
- Estimate workflow performance
- Provider signup and provider portal usage
- Billing, deposit, and checkout flow issues
- Errors, failed requests, and browser compatibility problems
- Aggregate usage statistics and platform performance
Third-party services
Some third-party providers may place cookies or use similar technologies through our platform.
| Service | Purpose |
|---|---|
| Hosting and infrastructure providers | Application hosting, storage, performance, security, and error logging |
| Authentication and security tools | Login sessions, fraud prevention, spam prevention, and unauthorized-access detection |
| Analytics providers | Usage analytics, diagnostics, conversion measurement, and performance improvement |
| Payment processors | Provider deposits, checkout, fraud prevention, payment security, and billing workflows |
| Email and communication providers | Account messages, lead notifications, support communications, and transactional emails |
| AI and estimate-processing providers | Estimate support, image analysis, diagnostics, and platform operations |
Managing cookies
You can control cookies through your browser settings.
- Delete stored cookies
- Block future cookies
- Control third-party cookies
- Disable optional analytics cookies where available
- Use private browsing or browser privacy controls
Changes to this policy
We may update this Cookie Policy periodically to reflect operational, legal, payment, security, analytics, or technical changes. When we make changes, we may update the effective date or last updated date above. Continued use of the platform after updates constitutes acceptance of the revised policy.