Privacy Policy

HomeServiceExperts.com provides home service estimate, project intake, AI-assisted review, and provider matching tools. The platform helps homeowners submit project details and may connect qualified requests with participating local service providers based on service type, ZIP code, provider coverage, account status, and routing rules.

Information you provide

• Name, email address, and phone number
• Project location, ZIP code, city, or service area
• Service type, project details, notes, photos, and estimate request information
• Scheduling preferences and timing needs
• Provider signup information, business name, contact name, website, market, and service categories
• Provider service areas, ZIP codes, lead preferences, and account settings
• Billing-related information such as deposit amounts, lead charges, refunds, and account balance records
• Messages submitted through contact forms, support requests, disputes, or lead review forms

Information collected automatically

• IP address and approximate location
• Browser, device, operating system, and referring page information
• Usage logs, page views, clicks, form submissions, and analytics events
• Cookie, authentication, and session data
• Error logs, security logs, fraud prevention signals, and spam detection information

Photos uploaded to the platform may be processed to help generate, review, route, or support home service estimate requests.

• Photos may show homes, rooms, yards, decks, floors, garages, driveways, basements, trees, fences, debris, or other project areas.
• Uploaded photos may contain personal property, addresses, vehicles, people, or identifiable environments.
• Photos may be reviewed by automated systems, support staff, AI service providers, or participating providers.
• Please avoid uploading unrelated, sensitive, private, or unnecessary personal information.
• We may retain uploaded photos as needed for estimate processing, support, dispute review, fraud prevention, provider matching, and operational purposes.

We may use automated systems and artificial intelligence to analyze uploaded images, project descriptions, service type, location, and related estimate details.

• AI systems may identify visible project features, materials, item types, damage, access factors, or project complexity.
• AI systems may help generate estimated price ranges or project summaries.
• Estimate accuracy may vary based on photo quality, missing information, project conditions, and provider-specific pricing.
• Human review may be used to verify, adjust, or supplement AI-assisted output.
• We may use third-party AI providers to process estimate requests.
• AI-assisted estimates are informational only and may not represent final provider pricing.

We may share homeowner requests with participating local service providers when provider matching is available.

• Providers may receive contact information, location, ZIP code, project details, photos, estimate summaries, and customer notes.
• Providers may contact you regarding pricing, scheduling, project scope, availability, or service questions.
• Provider availability varies by service category, ZIP code, market, and provider coverage.
• Providers are independent businesses and are responsible for their own pricing, work, communications, licensing, insurance, and service delivery.
• Some requests may be routed exclusively to one eligible provider depending on platform rules and provider coverage.

If you sign up as a provider, we collect and use business information to review your signup, configure service areas, manage lead delivery, and support billing.

• Business name, contact name, email, phone, website, and market information
• Provider type, service categories, matching profile, and service-area ZIP codes
• Approval status, active status, readiness status, and account review notes
• Lead balance, available balance, lead charges, refunds, disputes, and payment history
• Spam, fraud, rejection, or abuse-prevention records where applicable

Providers may be able to make deposits to their lead balance through Stripe. Stripe processes payment information according to its own terms and privacy policy.

• We may store Stripe customer IDs, Checkout Session IDs, Payment Intent IDs, payment timestamps, deposit amounts, and related transaction references.
• We do not store full credit card numbers on our servers.
• Provider deposits may be credited to an internal lead balance after payment confirmation.
• Lead charges, credits, refunds, manual adjustments, and disputes may be recorded in the provider account ledger.
• Billing records may be retained as required for accounting, fraud prevention, tax, legal, and operational purposes.

• Generate and support AI-assisted home service estimates
• Route estimate requests to participating providers
• Process provider signups, approvals, service areas, and lead matching
• Manage provider lead balances, deposits, lead charges, refunds, disputes, and billing records
• Provide homeowner, provider, billing, and technical support
• Improve estimate quality, platform performance, routing logic, and user experience
• Prevent fraud, abuse, spam submissions, unauthorized access, and security incidents
• Send service-related communications, notifications, and support messages
• Comply with legal, accounting, tax, regulatory, and contractual obligations

We use cookies and similar technologies for authentication, provider sessions, security, analytics, fraud prevention, preferences, and platform functionality.

• Authentication and session cookies
• Security and fraud prevention cookies
• Preference and UI settings
• Analytics and performance measurement
• Operational logs used to detect errors, spam, abuse, and unauthorized access

• HTTPS/TLS encryption
• Secure storage practices for uploaded files and account data
• Role-based access controls for admin and provider areas
• Provider access restrictions and account authentication
• Fraud, spam, and abuse monitoring
• Webhook signature verification for supported payment workflows
• Regular security updates and operational monitoring

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information, uploaded photos, or estimate history, subject to permitted retention needs
• Request information about provider sharing related to your estimate request
• Withdraw consent where applicable
• Unsubscribe from marketing communications
• Contact us with privacy, billing, provider account, or data request questions

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. When we make changes, we may update the effective date or last updated date above. Continued use of the platform after updates means you accept the revised policy.